Senior UX Researcher: Anaplan 2017 – Present
Lead researcher for EMEA region focused on strategic improvement of the user experience for enterprise software customers. Worked with agile multi-geo teams to quickly identify and iterate on UX improvements gathered via research.
Senior User Researcher: NHS Business Services Authority 2015 – 2017
Researcher for NHS Business Services Authority. From June to October 2015, I worked on quantitative projects as the lead researcher for Help with Health Costs and NHS Dental areas. Since October 2015, I worked on Digital Transformation projects as the lead user researcher for the NHSBSA. Responsible for managing and mentoring a team of user researchers within the NHSBSA. Working closely with designers, building and strengthening a Design Community both within the NHSBSA and with wider colleagues in government. Supporting the growth and development of sound research methodology within the organisation.
Research Consultant: Crowther Research Services 2008 – 2015
Research consultant providing services to government clients, mostly in the areas of social care and criminal justice in both Las Vegas and Newcastle upon Tyne. As a consultant I was responsible for designing, collecting, analysing and reporting on projects. Projects used a variety of methods, including surveys, content analysis, desk research, interviews, pop-ups, participatory photo collages, diary studies and ethnographic/participatory observation.
Director of Delinquency Programming & Special Services: Boys & Girls Clubs of Southern Nevada 2005 – 2008
Gang Prevention Through Targeted Outreach program is a federal (OJJDP) program to help Boys & Girls Clubs build a network of local community representatives (including community agencies, schools, social service organizations, courts, and police and other law enforcement officials) to assess their local gang problem, recruit youth (ages 6 to 18) who are at risk of gang membership, and focus efforts and resources on the reduction of gang involvement by providing these at-risk youth with alternative activities. As Case Manager, I worked with community partners to recruit youth into the program, matched their needs and interests with Club activities, and supported them through the process. Holistic case management services are provided for the youth and their family. As Director, I managed delinquency programming and family services across multiple Club sites in Southern Nevada and supervised a staff of nine, in addition to managing grant funding and evaluations for the programs.
University Lecturing in Research Methods: University of Nevada, Las Vegas and Newcastle University 2007 – 2014
From 2007 to 2013, I was a part time instructor in UNLV’s Department of Criminal Justice, teaching both in person and online courses with class sizes ranging from 25 to 125. I was responsible for course design and planning, instruction, marking and pastoral care for students. I taught Introduction to Criminal Justice, Research Methods, Hate Crimes and Women and Crime.
From 2013 to 2014, I was a Teaching Assistant for Newcastle University’s Researching Social Life I and II. I led small seminar groups with hands on focus on issues related to research methods (survey and interview design, sampling, interviews, observations, quant and qual data analysis). My responsibilities included leading seminar groups on assigned topics, assessment marking and supporting student learning via hands on projects, supervision and feedback. Seminar groups ranged from 5 to 12.